Support Services

Support Services

Bespoke support solutions tailored to meet specific needs

Expert led support solutions tailored to each client, including 24/7 and pooled on demand ​

Our teams provide

  • Bespoke SME-led support solutions tailored to specific client needs
  • Proactive system health, issue and interface monitoring
  • Root cause and impact analysis
  • A wide range of Openlink and non Openlink technical skills including: APM, TPM, Report Builder, Connex, OpenJVS, OpenComponents, AVS, DMS, Microsoft SQL server, SSIS, SSAS, SSRS and Tableau.

Typical client requirements

  • First, second and third line application support of the Openlink product implementation and Openlink interfaces
  • End of Day (EoD) services, covering operation, monitoring and error resolution
  • EoD and intraday incident management, proactive monitoring and issue resolution
  • Release, testing and deployment services, for fixes and enhancements

Client Benefits

  • SME-led support solutions provide the expertise specific to the client business operation rather than general application support
  • Flexible support models 24/7, 24/5, pooled support coverage if required
  • An offshore support team that is an integrated part of the KWA company with the same high level of quality, expertise, training and communication and full access to company wide expertise
  • Reducing the overall cost of support service
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