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Support Services

Support Services

Expert led support solutions tailored to each client, including 24/7 and pooled on demand ​

Our teams provide

  • Bespoke SME-led support solutions tailored to specific client needs
  • Proactive system health, issue and interface monitoring
  • Root cause and impact analysis
  • A wide range of Openlink and non Openlink technical skills including: APM, TPM, Report Builder, Connex, OpenJVS, OpenComponents, AVS, DMS, Microsoft SQL server, SSIS, SSAS, SSRS and Tableau.

Typical client requirements

  • First, second and third line application support of the Openlink product implementation and Openlink interfaces
  • End of Day (EoD) services, covering operation, monitoring and error resolution
  • EoD and intraday incident management, proactive monitoring and issue resolution
  • Release, testing and deployment services, for fixes and enhancements

Client Benefits

  • SME-led support solutions provide the expertise specific to the client business operation rather than general application support
  • Flexible support models 24/7, 24/5, pooled support coverage if required
  • An offshore support team that is an integrated part of the KWA company with the same high level of quality, expertise, training and communication and full access to company wide expertise
  • Reducing the overall cost of support service

Case Studies

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Our Experience

We have unrivalled expertise in successful C/ETRM and TMS implementations, and digital transformation projects, as well as defining market solutions that have become system industry standards. We have a proven track record of successful deliveries at greenfield projects and at existing clients.

Expertise

  • Architecture & Design
  • Standard Market Solutions
  • System Configuration
  • Custom Solutions
  • Testing
  • Training Design & Delivery​
  • System Demonstration​
  • System Audits​

Services

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KWA Analytics

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Openlink®, Endur®, Findur®, and the Openlink logo are trademarks, service marks or registered trademarks of Openlink Financial LLC.
 KWA Analytics and Openlink Financial LLC are unaffiliated companies.

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