Bespoke SME-led support solutions tailored to specific client needs
Proactive system health, issue and interface monitoring
Root cause and impact analysis
A wide range of Openlink and non Openlink technical skills including: APM, TPM, Report Builder, Connex, OpenJVS, OpenComponents, AVS, DMS, Microsoft SQL server, SSIS, SSAS, SSRS and Tableau.
Typical client requirements
First, second and third line application support of the Openlink product implementation and Openlink interfaces
End of Day (EoD) services, covering operation, monitoring and error resolution
EoD and intraday incident management, proactive monitoring and issue resolution
Release, testing and deployment services, for fixes and enhancements
Client Benefits
SME-led support solutions provide the expertise specific to the client business operation rather than general application support
Flexible support models 24/7, 24/5, pooled support coverage if required
An offshore support team that is an integrated part of the KWA company with the same high level of quality, expertise, training and communication and full access to company wide expertise